Why is the pricing in yen?
Ninetail is based in Japan, meaning that all pricing on Kickstarter is automatically set to Yen. We apologize for any confusion that this may cause but unfortunately, we are unable to do Kickstarter prices in other currencies. Kickstarter does not allow us to price in a different currency from the country we are based in, but customers can see a conversion to the currency of their choice by selecting a different currency from the dropdown box on the very bottom right of the page.
Last updated: November 30, 2021 00:05
Pre-patched?
The Fandiscs will come pre-patched from the get go, meaning all the content is contained within. There is no unpatched version with cut content.
Last updated: November 30, 2021 00:05
How to purchased Add-ons? (アッドオンの購入の仕方)
After the campaign is over, we will send you a BackerKit survey asking you to confirm your pledge, and that is where you will be able to select the add-ons you want.
Payment is also handled via Backerkit, so please pay there after selecting your add-ons.
キャンペーンが終わった後、バッカーキット案内が送られます。その案内で追加したいアッドオンを選択して、バッカーキットでお支払いを行ってください。
Last updated: November 30, 2021 00:05
How do I select what I want out of multiple choices (Such as Dakimakura Cover) (選択型のプレッジについて)
Not to worry, once the campaign ends after it has been successfully funded, you will be sent a Backerkit survey. During that survey, you will be able to make those decisions! However, should we not hear back from you regarding the survey when the time comes to ship out the items (And have received full payment), we will send you the default choice for the specific rewards. We thank you for your understanding regarding this matter. Even if the default choice is perhaps what you do want, we implore you to please answer your backerkit surveys in a timely fashion, please! Thank you.
選択型プレッジについて プレッジをしたら、キャンペーンの終了後、バッカーキットで（どれを選びますか）のような質問が出ると、それをお答えください。 なお、選択型のプレッジの場合、回答期限までにご回答いただけなかった場合、下記のデフォルトのグッズが選択されたものと致しますので、予めご了承ください。
Last updated: November 30, 2021 00:05
What is Backerkit? (バッカーキットとは？)
Well, simply put, it’s a system that lets you add/remove addons and change your reward tier. BackerKit knows how much you have already paid through your KS pledge. If you want to purchase add-ons, you will be prompted to top-up more money in Backerkit after selecting the desired add-ons. Backerkit is also where we ask questions such as what reward item you want to choose depending on the tier (Some have multiple choices) and receive shipping information. We use the information stored on Backerkit for shipping items out, so please make sure the information on your backerkit account is up-to-date at all times.
※バッカーキット……キックスターターでの注文の詳細を入力するための専用ウェブサイトです。ご住所の入力、受け取るデジタルキーの選択、追加注文の有無やお支払い方法の設定などが可能です。 ※アッドオンとは、キックスターターが成功した場合に一定期間の間、単独で追加購入が可能なグッズです。 バッカーキットを使って、金額追加、そして追加アッドオン購入は可能。 バッカーキットを通じて、選択型のリワードを選んでいる人のチョイスを聞き出すためのツールでもあります。その上で、お客様の住所等を聞き出す場でもありますので、必ずバッカーキットの案内を受けてくださいね！ 発送などはバッカーキットに登録されている情報を使用しますので、必ず最新の情報（住所など）を記入してください。オーダーがロックされるまで、情報の編集ができますので。
Last updated: November 30, 2021 00:05
What is the Pre-Order Store? (プレーオーダーストアについて)
It is an extension of Backerkit for non-backers to pre-order the game or any such goodies that might have been offered during the Kickstarter. This is a service aimed towards non-existing backers, so please buy add-ons via your backerkit survey/account rather than placing a new order, as doing so will result in 2 orders which also means double the shipping charge. バッカーキットの機能の１つです。このサービスはバッカーではない人向けになっております。キックスターター期間内にプレッジできなかった人向けに、プレッジリワードやアッドオンなどをご購入できるサービスです。 もし貴方はすでにキックスターターでプレッジしたバッカーさんであれば、アッドオンの購入などはバッカーキット案内（貴方のバッカーキットアカウント）を使用してください。プレーオーダーストアで注文をしますと、二重注文になり、送料も2倍になってしまいますので、ご注意ください。
Last updated: November 30, 2021 00:05
Why is the shipping price higher than during the previous Kickstarters? + Shipping details (送料について)
Well, unfortunately due to COVID-19, shipping things have become a bit more difficult and as a result, pricey. However, the cost remains the same no matter how many physical rewards/add-ons you order!
Epacket Shipping Prices:
East Asia*: \2640 Other Countries: \3960
*Countries included: South Korea, China, Taiwan, Hong Kong, Palau, Philippines, Marshall Islands, Macao, Mongolia
As mentioned on the page, we are using Epacket this time in an effort to keep shipping prices as low as possible, though you can purchase the extra DHL/EMS shipping (\2640) if you prefer to have your items shipped via that method.
However, if your order total reaches at least 60,000 yen, the shipping method for your order is upgraded to DHL/EMS automatically. You also get free DHL/EMS shipping if you purchase the Hot Springs Souvenir Set tier, which is the highest tier.
昨今のコロナ関係の世情もあり、送料はどうしても上昇傾向にあります。前回のキックスターターよりも少しだけ送料が上がってしまうことをご了承ください。
日本内送料：1320円
Last updated: November 30, 2021 00:05
Items returned to us due to a faulty address or other such reasons (発送されたリターン品を受け取れませんでした)
If an item is returned to us and is not claimed/accounted for after a certain period of time, there is a chance we will not be able to re-send the items, or perhaps we will need to request additional payment to re-send the package to you.
Please make sure the information you put on Backerkit is correct and keep an eye out for your packages once we send them out.
Q：発送されたリターン品を受け取れませんでした。再発送をお願いできますか？ A：運送会社の保管期間が終了し代行業者に返送された場合、再送不可となったり、再送の送料をご支援者様負担になる可能性が御座いますのでお気をつけください。
Last updated: November 30, 2021 00:05
Reminder of the Digital Keys Available (デジタルキーの種類について）
The keys available are as follows:
ENGLISH VERSIONS: JAST USA KEY or DLsite ENG Key JAPANESE VERSION: DLsite JP Key
Please select the version(s) you want on Backerkit very carefully!
デジタルゲームキーは購入後、バッカーキットまたはプレオーダーストアで下記のうちから一つ選択することになります： ・英語版キー（JAST） ・英語版キー（DLsite） ・日本語版キー（DLsite）
DLsite日本語版キーは英語キーと同じ時期（2022年3月）に配られます。
Last updated: November 30, 2021 00:30
Regarding Refunds (返金に関して)
As a general rule, once the Kickstarter Project has been funded, refunds will not be accepted. The only time we will entertain requests for a refund is if there is a big problem or damage to the goods during delivery upon arrival, or if the item is faulty or defective. Please consider your budget carefully when looking over the rewards, and we hope that you will support us within your means. Thank you very much! リワード発送に大きな不備があり、良品交換が不能であるなどといった特殊な事情を除き、 原則的に、一度入金が完了した場合は、どのような理由があっても返金する事は出来ません。 じっくりと考えたうえで、無理のないように、支援をして下さいますようお願い申し上げます。
Last updated: November 30, 2021 00:30
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.